Privacy Policy

AIRTIGHTNESSUK LTD (“airtightness uk”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or use our services.

1. Company Information

AIRTIGHTNESSUK LTD
109A Hamilton Road
Felixstowe
IP11 7BL
United Kingdom

Company Registration Number: 15246570
VAT Number: 458 888 515

Telephone: 0330 043 8801
Website: www.airtightness.uk

For privacy-related enquiries, please contact:
john@airtightness.uk

2. What Information We Collect

We may collect and process the following personal information:

Information you provide directly

Name
Email address
Telephone number
Property address
Billing address
Company details
Information submitted through contact forms, emails, or telephone calls

Technical information automatically collected

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited
Time spent on pages
Referring website information
Cookies and analytics data

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations and services
Arrange and carry out airtightness, ventilation, sound testing, and thermal imaging services
Issue reports and certificates
Process invoices and payments
Improve our website and services
Maintain business records
Comply with legal and regulatory obligations

We only process personal data where we have a lawful basis to do so under UK GDPR.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract
Legitimate business interests
Compliance with legal obligations
Consent (where applicable)

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

Accreditation or certification bodies where required
Software providers used to deliver our services
Professional advisers
Payment providers
Regulatory authorities where legally required

All third parties are expected to handle your data securely and in accordance with data protection laws.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Data may be stored electronically and in secure cloud-based systems used in the normal operation of our business.

7. Data Retention

We retain personal data only for as long as necessary for:

Providing services
Legal and accounting requirements
Audit and certification purposes
Resolving disputes

Testing records, reports, and associated documentation may be retained for audit and compliance purposes.

8. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Enhance user experience

You can control or disable cookies through your browser settings.

If you use analytics or tracking tools (such as Google Analytics), you should also include a cookie banner on your website.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at:
john@airtightness.uk

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

12. Complaints

If you are unhappy with how we handle your personal data, you may contact the UK Information Commissioner’s Office (ICO):

Information Commissioner's Office

Website: www.ico.org.uk